I build the operating systems that help teams deliver predictably, even as the organization grows and the work speeds up.
Operations is the work that keeps each layer of a company moving: planning it, staffing it, tracking it and connecting it to the layers around it. Every layer needs to run that work its own way, because a team’s needs are different from a department’s. The trouble starts when each layer’s way shares no operating language with the layers above and below. Work changes shape at every handoff, and the strain shows up differently at each layer: missed dates, overloaded teams, rework between departments and an experience the customer can’t rely on.
A company that speaks one operating language scales without breaking.
The Unified Systems Framework gives a company one operating language. Each layer still runs its work its own way; the shared loop is what lets one layer hand work to the next without it changing shape.
The framework started as a pattern I kept finding under every process and problem I worked on, from a product release to a handoff that kept breaking between two teams. I wrote it down, and it became the Unified Systems Framework.
I build AI into the operating loop as part of the practice. My agentic operations tool runs on USF and the Claude API: it scopes incoming requests, predicts delivery timelines against a team’s real skills and recommends who to pair on the work. Each of the four changes here has a place in the loop above.
People finish their steps faster, so work collects where it passes between them. A six-week design pilot showed it first at the handoffs between stages.
Standard procedures now take the form of skills an AI follows, with a person confirming the work before it moves to the next step.
Set up at each governance check, AI reviews the work and flags risk early. The operations tool flags at-risk assignments for PM review.
Custom plugins bring research, analytics and project tracking into the tool people work in every day.
Whether you’re hiring for operations or fixing them, the first call maps how work moves through your company today.